Granting super admin access in HubSpot is a critical task that ensures your most trusted team members have full control over your CRM, marketing, sales and service tools. If you’re managing a growing business or transitioning admin roles, knowing how to make someone a super admin in HubSpot is essential for maintaining platform security and operational efficiency.
In this guide, we’ll walk you through the exact steps to assign super admin privileges within HubSpot. As a HubSpot consultant with over 15 years of experience, I’ll also share best practices for admin management and common pitfalls to avoid. Learn more about HubSpot admin features and services at Mpire Solutions.
What is a Super Admin in HubSpot?
A super admin in HubSpot has unrestricted access to all tools, settings and account features. This includes:
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Managing users and permissions
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Accessing account billing and subscription settings
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Installing integrations and apps
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Creating and editing workflows, dashboards and pipelines
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Overriding permissions set by other admins
Only super admins can assign or revoke other super admin roles, which makes it a sensitive but powerful level of control.
When Should You Grant Super Admin Access?
Super admin rights should only be given to:
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Department heads who oversee CRM and automation
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IT or operations managers responsible for platform control
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Trusted agency partners or HubSpot consultants
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Senior team members handling data, integrations and configurations
Avoid assigning this role broadly. Restricting super admin access reduces the risk of security issues and configuration errors.
Step-by-Step: How to Make Someone a Super Admin in HubSpot
Follow these steps to grant super admin access to an existing or new user:
Step 1: Log in to HubSpot with Super Admin Credentials
Only users with current super admin privileges can modify roles for others.
Step 2: Go to Users & Teams
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In your HubSpot dashboard, click the gear icon in the upper-right corner to access Settings.
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In the left sidebar menu, select Users & Teams under Account Settings.
Step 3: Select the User You Want to Promote
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Locate the user you wish to assign super admin privileges to.
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Click on their name to open their user profile.
If the person is not yet a user, click Create User, enter their email and follow the prompts to add them before assigning permissions.
Step 4: Assign Super Admin Role
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Scroll down to the Permissions section.
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Toggle the option “Make this user a super admin”.
The user is immediately given complete access to every section of the HubSpot account.
Step 5: Save Changes
Once the super admin toggle is activated, click Save. The user will now have full administrative privileges across the entire portal.
How to Confirm Super Admin Access
To double-check if the role has been applied:
Alternatively, the new super admin can confirm access by logging in and seeing full access to Settings, Integrations and Account tools.
Best Practices for Managing Super Admins
Giving someone super admin rights in HubSpot isn’t just about access—it’s about responsibility. Here are a few expert tips:
Limit the Number of Super Admins
Keep your super admin list to essential personnel only.
Regularly Audit Admin Roles
Review user roles quarterly to ensure that access is still appropriate for each user.
Train Super Admins
Before assigning the role, ensure the user is trained in HubSpot super admin controls to avoid critical errors.
Document Changes
Keep a log of admin changes, especially when promoting or removing super admin roles.
Revoking Super Admin Rights
In case you need to revoke super admin privileges:
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Navigate to Settings > Users & Teams
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Select the user
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Toggle off “Super Admin”
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Click Save
Note: At least one super admin must remain on the account at all times.
Troubleshooting Common Issues
Can’t Assign Super Admin?
Only existing super admins can assign the role. If none remain in the account, you must contact HubSpot Support directly.
User Doesn’t Show Up?
Ensure the user is fully added to the account with a confirmed email before assigning the role.
Changes Not Saving?
Double-check your own permissions. If you’re not a super admin, you won’t be able to assign roles.
Conclusion
Understanding how to make someone a super admin in HubSpot is vital for secure and efficient platform management. Whether you’re onboarding a new marketing lead or bringing in a trusted HubSpot consultant, proper role assignment ensures your CRM stays organized and safe.
If you’re unsure who should hold this level of access or need help auditing your account roles, reach out to Mpire Solutions your trusted HubSpot partner.
FAQs
1. Can I assign multiple super admins in HubSpot?
Yes, you can have more than one super admin but it’s best to limit the number for security.
2. Can super admins view private assets assigned to specific teams?
Yes, super admins can view and edit all assets, regardless of team ownership.
3. Can a regular admin assign someone as a super admin?
No, only existing super admins have the authority to assign or remove this role.
4. What is the difference between admin and super admin in HubSpot?
Admins have limited control based on permissions. Super admins can access all tools and settings without limitations.
5. Is there an audit trail for super admin changes?
Yes, HubSpot provides user activity logs that help you track role assignments and system changes.
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