O ur client is an established manufacturer and supplier of lifestyle products ranging from kitchen, household, fitness, and outdoor to recreation. Keeping in mind their broad spectrum of products, they are registered sellers on eBay, Amazon, etc.

They were receiving enormous numbers of orders from their partners. To ensure efficient business processes and lesser paperwork, they incorporated cloud based B2B EDI trading solution while integrating it with their NetSuite ERP for end-to-end cycle of order creation to order fulfillment.

Challenge

Being a large scale manufacturer, the client was already getting surplus orders. Due to COVID-19, the demand for their products increased further resulting in a great number of EDI based transactions. Due to a surge in such transactions, the cost of their current EDI service provider had also grown manifolds.

On a separate note, due to a constant increase in the EDI based transactions, mapping requirements also increased exponentially which is a cumbersome process, sometimes taking days and weeks to accomplish. This eventually creates business issues on the client / customer side. Besides, while accuracy remained a core requirement for seamless exchange of business transactions with their trading partners/stakeholders, the solution was also prone to errors.

Requirements

• Stability – the system has to be stable enough to handle several orders.
• Monitoring – the system should be monitored to alert the operation personnel about any errors.
• Partners: B2B and Big Box Retailers including Amazon, Ebay, Sephora, Macys, and Bed Bath & Beyond.