Digital Transformation for Live Oak Fiber Customer Portal, CRM, and Beyond

Client

Live Oak Fiber

Industry

Internet Provider

Technology

Power BI, Sonar, HubSpot

Delivery

CRM Implementation and Integration

Background

Live Oak Fiber, a fast-growing fiber internet provider, is dedicated to delivering reliable, high-speed connectivity. To keep pace with its rapid growth, Live Oak Fiber needed a robust, scalable, and secure digital ecosystem that could empower its marketing, RevOps,
and customer service teams.

Challenge

Live Oak Fiber’s existing customer-facing portal required significant enhancements to handle increasing demand, streamline operations, and support business expansion. At the same time, their teams needed tighter CRM integration, better analytics, and improved system controls to drive sales and customer satisfaction.

Solution

Server Migration

Seamless migration to Live Oak’s own servers for better control and scalability.

Repository Controls & Best Practices

Implemented version control, coding standards, and structured workflows for reliability.

Structural Application Enhancements

Redesigned the application for performance, scalability, and maintainability.

Admin Portal for Monitoring

Built a powerful admin portal to monitor system health, users, and configurations.

Power BI Reporting Dashboards

Delivered advanced reporting for real-time business insights and KPI tracking.

Sonar Billing System Integration

Achieved real-time integration with Sonar for billing accuracy and streamlined operations.

Security & Firewall Implementation

Strengthened the platform with robust security measures and firewalls.

Robust Configurations

Built a powerful admin portal to monitor system health, users, and configurations.

Dynamic Features

Developed flexible modules for discounts, promotions, and plans to support marketing and sales teams.

HubSpot CRM Development

Provided ongoing HubSpot CRM customization and integration to improve lead management, sales automation, and customer engagement.

Results

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Enhanced customer experience

Enhanced customer experience through a feature-rich, secure, and responsive portal.
Increased sales

Increased sales and marketing performance via CRM automation, reporting dashboards, and dynamic offers.
Improved operational efficiency

Improved operational efficiency with real-time billing integration, robust configurations, and admin monitoring.
Scalable digital foundation

Scalable digital foundation ready to support Live Oak Fiber’s growth.
High client satisfaction

High client satisfaction, with Live Oak Fiber praising our expertise, responsiveness, and long-term partnership.

Impact

Automated workflows and centralized CRM

Automated workflows and centralized CRM cut response times by 30–50%, since follow-ups and reminders are no longer manual.

Sonar integration

Sonar integration reduces errors by 40–60% because of fewer manual entries and synced data.

Improved billing accuracy

Improved billing accuracy, admin monitoring, and dynamic configurations tend to lower billing-related support tickets by 25–40%.

Benefits

By combining server infrastructure upgrades, application-level restructuring, advanced analytics, CRM development, and security reinforcements, we’ve transformed Live Oak Fiber digital ecosystem into a powerful growth engine.

This partnership continues to help Live Oak Fiber deliver exceptional customer service while driving sales and operational
excellence.

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