How to Change Super Admin in HubSpot
Managing user permissions in HubSpot is crucial for maintaining control over your CRM, marketing and sales operations. One of the highest permission levels in HubSpot is the Super Admin role, which grants full control over account settings, billing and integrations.
If you need to transfer these rights whether due to team changes, role adjustments or company restructuring this guide will walk you through how to change super admin in HubSpot in a clear, step-by-step way. For more details on managing permissions, see our Hubspot Admin page.
What is a Super Admin in HubSpot?
A Super Admin in HubSpot is the top-level administrator with access to all tools, settings and account features. This role allows you to:
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Add or remove users
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Manage billing details
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Adjust account-wide settings
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Control integrations and connected apps
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Assign permissions to other users
Because of these privileges, only trusted individuals usually in leadership or IT roles should hold this status.
Why You Might Need to Change a Super Admin
Changing the Super Admin is common in scenarios such as:
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Employee Departure – When a previous admin leaves the company
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Role Changes – When responsibilities shift to another team member
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Security Measures – To prevent unauthorized access after staffing changes
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Company Acquisition or Merger – When administration control changes hands
Step-by-Step Guide: How to Change Super Admin in HubSpot
Step 1: Log in with Super Admin Access
Only an existing Super Admin can promote another user to Super Admin status or remove an existing one. Ensure you are logged in with the correct credentials.
Step 2: Navigate to the User Settings
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Click on your profile picture in the top-right corner of HubSpot.
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Select “Settings” from the dropdown menu.
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From the menu on the left, select “Users & Teams”.
Step 3: Locate the User to Promote
In the Users list, find the person who needs to become the new Super Admin. If they don’t have a HubSpot account yet, click “Create user” to add them first.
Step 4: Assign Super Admin Permissions
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Select the user’s name to access their permission settings.
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Scroll to the Permissions section.
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Enable the “Super Admin” checkbox.
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Click “Save” to confirm.
Step 5: Remove Super Admin from the Previous User (Optional)
If you want to revoke Super Admin access from another user:
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Open their profile in Users & Teams.
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Uncheck the “Super Admin” box.
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Save your changes.
Step 6: Verify Permissions
Ask the new Super Admin to log in and confirm they can access all settings and tools.
Best Practices for Changing a Super Admin
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Limit Super Admins – Avoid having too many top-level admins to reduce security risks.
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Review Permissions Regularly – Audit user roles quarterly to ensure proper access levels.
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Document Changes – Keep an internal log of who has Super Admin rights and when changes were made.
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Use Strong Authentication – Always enable two-factor authentication for Super Admin accounts.
Common Issues When Changing Super Admin
| Issue |
Cause |
Solution |
| Can’t assign Super Admin role |
You’re not logged in as a Super Admin |
Have an existing Super Admin make the change |
| New Super Admin can’t access billing |
Role not fully saved |
Revisit permissions and ensure checkbox is selected |
| User not visible in list |
User not invited yet |
Create user profile first |
Security Tips After Changing Super Admin
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Immediately update passwords if the role change was due to a security breach.
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Remove access for any users who no longer need it.
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Review API keys and integrations to ensure only current admins can manage them.
Conclusion
Understanding how to change super admin in HubSpot is essential for keeping your CRM secure and well-managed. By following the steps above, you can ensure smooth transitions of administrative control while protecting sensitive company data.
For more HubSpot super admin management tips, explore our Admin services page.
FAQs
1. Can I have more than one Super Admin in HubSpot?
Yes, HubSpot supports having multiple Super Admins, though limiting the count is recommended for security purposes.
2. Can I change the Super Admin if I’m not one myself?
No. Only a current Super Admin can promote another user or revoke permissions.
3. Does HubSpot notify users when their role changes?
Yes, HubSpot sends an email notification whenever permissions are updated.
4. How quickly does the Super Admin change take effect?
Changes are applied instantly after saving the new permissions.
5. Is there a limit to how many times I can change Super Admin?
No, you can change it as often as needed but frequent changes may increase security risks.
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