Background
The said internal application was being used by the client for Procurement purpose for more than five years. Due to a massive growth in their business, they had to split the department in three. With this split, Purchase Orders were to be approved by their respective departmental heads because each department now had its own projects and budgets.
They reached out to Mpire Solutions with an inquiry about upgrading their internal application with the objective to add new features as well as fixing some existing issues to continue using the application.
Challenge
The first and main challenge was the structural modification of the internal application as per new departmental structures. The entire workflow had to be completely overhauled in terms of departmental hierarchies.
The application was built a few years ago without any consideration of user experience (UX). Hence, the secondary challenge was to improve and maximize the user experience throughout the application, which could also ease the training process so that employees could conveniently adapt to the change in technicalities.
Benefits
- Over a period of the next five years, this upgraded Purchase Workflow Mechanism became the reason of a massive multi-fold expansion in their procurement process.
- This expansion led to an enormous growth in PO approvals from USD 2.8 million to USD 3.7 million.
- The backend APIs further improved the overall connectivity and collaboration throughout their business.
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